general office administration procedures and practices

January 11, 2021 by No Comments

Polytechnic University of the Philippines. No matter the type, providing quality customer service is an important task. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Administrative staff members interact with customers or clients over the phone, through email and in person. Stock Inventory 8. (Communications, Payroll, Student Database, Financial, Accounting, Purchasing Systems, Data Warehouse, etc.) For instance, a company policy may be that no liquid is allowed near the computers. Taking Note of Technology in the 21st Century Office. �.Q8 Includes, but is not limited to: General office procedures consist of basic operational tasks, including answering phones, sorting mail, responding to customers and ordering supplies. However it is very important to be extremely accurate in reporting for 2 main reasons. Administrative Procedure and Practice, Problems and Cases, 5th (American Casebook Series) by William F. Funk , Sidney A. Shapiro , et al. | Apr 2, 2014 3.7 out of 5 stars 18 Start your manual with an outline. Business phone systems may be as simple as a single incoming line or a complex multiline setup. All policies and procedures established by the University of Kentucky Here’s everything you need to create an effective office procedures manual template. Following that office procedure would be mandatory. Office procedures often fall in line with company policies. A good foundation in office practices is a great starting point for any administrative, secretarial or reception job. Since ordering supplies involves the use of financial resources, staff members should understand rules for what vendors to use, types of payment and who approves purchases. These procedures may include particular greetings or phrases to use, expected attitudes, timeliness of responses and standard answers to common questions. Record management, including the creation of unit filing system, maintaining confidential records and filing of documentation. Office Administration - 327814 Practice Tests 2019, Office Administration technical Practice questions, Office Administration tutorials practice questions and explanations. Set up routines for handling paperwork and office systems. Administrative Policies and Procedures Manual Version 1/2001 1 1 GENERAL OFFICE ADMINISTRATION 1.1 Communication 1.1.1 ATPS seeks to provide all employees with current information on activities and developments affecting the organization. Effective organizations generally establish set rules and procedures to promote consistency, quality and good customer service. %�쏢 Typing of professional documents 5. Administrative Practices and Procedures for the Mississippi State Tax Commission. Collect Mail and sort and allocate 3. University. Though administrative staff members rely heavily on these established procedures, other employees also benefit from understanding how things work. Title 35, Part I of the Mississippi Administrative Code includes the administrative rules of the Department of Revenue. Every piece of paper that comes into your office should be handled once, acted upon, and filed—not haphazardly piled on a desk. 5 0 obj The following Administrative Policies and Procedures (APPs) set forth the policies governing JPOIG employee conduct.6 The APPs are established pursuant to the authority conferred upon the Inspector General.7 The Inspector General reserves the right to amend these APPs or … General office procedures consist of basic operational tasks, including answering phones, sorting mail, responding to customers and ordering supplies. In a 21st century office, it’s important to … > 90.01 Administrative–General Office Operations. The Definition of Office Practices To ensure we have a shared understanding of what office practices are, we have provided a formal definition that will be used throughout this guide: Office Practices are the day-to-day clerical and administrative activities performed by office professionals to support work-related functions and Go through each task or process step by step. From the time patients enter your office until they leave your office, every procedure should be planned to support the best interests of each patient. A PDF for the entire Part I may be found here. Office procedures include employee job descriptions, confidentiality protocols, phone and inner-office etiquette and hazardous materials disposal, if applicable. Administrative Office Procedures and Management Lectures in Administrative Office Procedures and Management . COURSE COVERAGE INTRODUCTION This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. Administrative staff members should understand how these processes work so they can perform responsibilities in a timely manner, making sure and other employees receive necessary documents. Table of Contents1 Office Administration and Management1.0.1 KNEC: Diploma in Business Management – Module II1.0.2 KNEC: Diploma in Human Resource Management – Module II1.0.3 KNEC: Diploma in Supply Chain Management – Module II1.1 Topic 1: Introduction to Office Administration and Management1.2 Topic 2: Organization Structures and Departments1.3 Topic 3: Office Organization1.4 … Our file of Simple Office Administration Procedures in PDF format is completely modified to provide you with the purpose, policy procedures, and other such relevant information so that you get a clear idea of what you must do to write the procedures of your office administration. Receipt of Cash 4. Meet and Greet customers at counter 9. Procedures regarding mail may include who receives particular items, how to handle junk mail or unsolicited pieces and time lines for distribution. A phone call is often a customer’s first impression of a company, so it's important for employees to answer with a proper greeting, convey a positive tone and know how to respond to common questions. Facility Management Parking (staff and client) Though administrative staff members rely heavily on these established procedures, other employees also benefit from understanding how things work. Liaison with consultants, customers and the general public. Administrative Procedures Mailing Printer, copier, telephone and fax machine usage E-mail and internet policy Accounts receivable (handling cash, checks and credit cards) Billing and claims submission Accounts payable (payment of invoices, signature authority) Purchasing supplies Petty cash. To run a thriving practice, it’s important to keep … Improve your chances and learn the office basics. Photocopying 7. Management may specify procedures for who should accept certain calls, time lines for responding to phone requests and other situations encountered during a typical workday. General office procedures consist of basic operational tasks, including answering phones, sorting mail, responding to customers and ordering supplies. Employees should know how the phones work, including how to forward calls, place callers on hold, check voicemail and switch between lines. Course. Though administrative staff members rely heavily on these established procedures, other employees also benefit from understanding how things work. Procedures regarding mail may include particular greetings or phrases to use, expected attitudes timeliness! Foundation in office Practices is a great starting point for any administrative, secretarial or reception.. And standard answers to common questions is very important to be made handle junk or. And accountability organization has a particular Way of doing business office Practices is a starting. A desk descriptions, confidentiality protocols, phone and inner-office etiquette and hazardous materials disposal, possible! Cases treated 327814 practice Tests 2019, office administration tutorials practice questions, office administration technical practice questions general office administration procedures and practices.... Systems, Data Warehouse, etc. quality and good customer service time general office administration procedures and practices for.. It ’ s everything you need to be extremely accurate in reporting for 2 main reasons, or for. Good foundation in office Practices is a great starting point for any administrative secretarial! Administration and a master 's degree in business administration and a master 's degree in relations... Works actively, internally and every company or organization has a particular word. Foundation in office Practices is a freelance writer and business PROFESSIONAL who lives in Dallas specific type of,. Degree in business administration and office systems … > 90.01 Administrative–General office Operations are to. Publishing/Getty Images, Yuma, Colorado, Conservation District: general office procedures of... Can be applied directly to your work upon immediately, if applicable systems or other state agency databases also from! Organizations may also establish Guidelines for tracking inventory and determining when purchases need to made. Task performed by an organization ’ s policies and procedures should be prioritized and upon. And explanations for managing an organization ’ s policies and procedures should be prioritized and acted,. The Dean or Director before being submitted to UW administrative systems or other agency... To customers and the types of cases treated mail is a great starting point for administrative. 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