big bad toy store customer service

January 11, 2021 by No Comments

Check out the deal on TY Beanie Baby - ATLANTA the Bear (I Love Atlanta - Show Exclusive) (8.5 inch) at BBToyStore.com - Toys, Plush, Trading Cards, Action Figures & Games online retail store shop sale Need to reach us? We have over 100,000 satisfied customers around the world and a great reputation within the collector community. If we are unable to provide a replacement part and the item is sold out, a refund will be issued. I put the unit together as the directions stated. I had an item snap on its way here. Share. They shipped my request out in around 2 or 3 days. Find their customers, contact information, and details on 312 shipments. Agnostic Front ReAction Figure - Eliminator (Glow In The Dark) $18.00. If not, lucky! HI. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. We are not responsible for any lost or damaged packages returned to us. MISSISSAUGA BUSINESS HOURS: … Probs gonna buy from them again. View all Sports Action Figures NBA Supersports Figure - Stephen Curry (Warriors) $18.00. You may view your account to check a refund status. Big Apple Collectibles - Providing the largest selection of toys and collectibles. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. These guys have a great selection of merchandise, however shipping takes forever amd their customer service is horrendous. All rights reserved. SHIPPING. Managed 3 to 5 people working on one goal, to get the set completed as quick as possible, and have store customer ready for business prior to store opening. They did refund. No response through PayPal. The figures look amazing though. Sara comes with her complete FAO Toy Soldier oufit, from her hat with FAO charms down to her boots. Be first to see new products! The 100 best and worst companies for customer service. They're very good! One of those little machine robots from Nier Automata came with TWO right hands. Pet Memorial. Any items of Big Bad Toy Store damaged or cannot be used again not covered under this money-back guarantee. BBTS is too big for their own good. Big Toys sent me some replacement parts and that fixed the issue for a short time. One of those little machine robots from Nier Automata came with TWO right hands. Stories of stand-out customer service can often be misleading for both organizations and consumers. I plugged in the power source and it worked for one second then stopped working completely. Big Bad Toy Store has never failed me. Refunds on returns are issued after the product has been received and processed. BBTS Store Credit. We sell Star Wars, Marvel, Transformers, GI JOE, and much, much more. We typically do not assess restocking fees but reserve the right to do so in some situations: Our Customer Service team will contact you with any general concerns prior to issuing a refund. Gundam Universe Char's Zaku, Sandrock & ... Akira Project BM! Whining over shipping costs and time frames is silly. I had an item snap on its way here. Bag. Business Details. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Big Bad Toy Store coupons and BigBadToyStore.com coupon codes can help you save a lot. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. Toy haulers may come as standard-sized Call 1-800-770-4662 Email If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. As far as bbts is concerned, it is not their problem, but your own. Discuss the issues you have had with BigBadToyStore and work with their customer service team to find a resolution. I would add that I requested the refund before receiving the toys I ordered and it was smooth ... Sep 27, 2020. I was unhappy with the services and wanted to share my experience with other people. I did re-order. CVV2 Dumps Shop. Also they spoke about a review earlier. 5 years ago. Blankets. You've already flagged this alexis ojeda 2 reviews. 0. We also offer BBTS store credit as a payment method. REQUEST TO REMOVE Big Lots Weekly Ads & Big Lots Grocery Coupons. See BBB rating, reviews, complaints, request a quote & more. Customer service may be reached by: Email: service@bigbadtoystore.com; Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday) NO toys arrived. Yeah, sorry bud. I find their shipping handling to be quite slow though. Some 97% of global customers say customer service is either very important or somewhat important in their choice of and loyalty to a brand. Learn about Big Bad Toy Store , including insurance benefits, retirement benefits, and vacation policy. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. Your First Name. Once we issue your refund there may be a delay for these funds to show in your account: A refused shipment will be treated as a return and any return costs will be deducted from the refund. The figures look amazing though. Dragon Ball Z S.H.Figuarts Super Saiyan Full Power Goku. At 2021,Big Bad Toy Store has more and more discounts & special offer! I returned it back and informed the seller about it, and he agreed to change it. United States English +1.800.876.8000. Also they spoke about a review earlier. First Direct steals the top spot, while three of the 'big six' energy suppliers languish at the … I bought Batman Dark Knight Toy from the website www.bigbadtoystore.com. Consumers complaining about BigBadToyStore most frequently mention pre order problems. Collectibles. Safe At School Kids' Beanie Boo Face Masks Kids' Masks For School. U.S. companies lose an estimated $41 million every year because of poor customer service. Dorksidetoys not only sells toys, but are collectors too. I got the radio replaced because there was something wrong electrically. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Ghost ReAction Figure - Papa Emeritus II. ... (I work in the electronics department of a children’s toy store chain. Close. Customer Service Hours. HI. Shop Featured For Dog Lovers. I am currently in the middle of a refund with the company. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The packaging must be in the same condition as when initially received. I have no idea how to get money back. Friend's Email Address. Beautiful FAO Toy Soldier doll in her outfit ready to guard your toy store! They gave us 4 days and then canceled our order! I got the order and it turned out that the toy was broken. The figures look amazing though. Friend's Name. Any returns without authorization will be delayed and possibly not be eligible for a refund. In Partnership With. Book Fairs - Virtual Fair Orders Mon-Fri 7:00 AM - 12:00 PM Eastern Time, Sat: 9 am - 6 pm Eastern Time. Returns are processed daily. I find their shipping handling to be quite slow though. Kidrobot is acknowledged worldwide as the premier creator and dealer of limited edition designer art toys, signature apparel and lifestyle accessories. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping. This company needs to take accountability and do there job...The customer service needs to communicate with the shipping department and get this imaginary tracking number that Big Badtoystore claims doesn't exist. Customer Service/The Big Bad Toy Store. You will be responsible for shipping the item(s) back and paying for the actual shipping fees. (I was working the phone side of customer service at a big tech retail store. This company offers collectible toys through internet sales only. this includes: Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. Accessorize The Fun Way Safe Face Masks For Kids Animal Cloth Masks $ 2.99. Archived. Customer service on point, selection on point, shipping on point. BigBadToyStore Help Center. My personal experience, BBTS has replaced missing parts and damaged items without issue. Salaries posted anonymously by Big Bad Toy Store employees. I love the personal feel of the store combined with the high quality and low prices every day." Benefits information above is provided anonymously by current and former Big Bad Toy Store employees, and may include a summary provided by the employer. I am currently in the middle of a refund with the company. This particular customer retains a straight tone of voice throughout the conversation, which lasts 15 minutes, but I’ll share the best part of it.) Customer Service . Big bad toy review. HI. PayPal: Depends on your PayPal original source of payment. Use this comments board to leave complaints and reviews about BigBadToyStore. Subscribe. Never had an issue and I've spent thousands with them. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. Big Apple Collectibles - Providing the largest selection of toys and collectibles. Useful. Be a Hero – Sign up to receive our emails today and we'll donate a meal to a shelter dog on your behalf. level 1. One day, I received a call from an older woman whose purse was stolen while traveling. Skip to Content. We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. Probs gonna buy from them again. “To me, customer service not only means helping customers get what they need but also making sure they feel supported. I paid $600.00 for a radio(AV-AQ-MP-5UBT-HS) that came with missing parts that I had to also pay for additionally. Garden Decor. I received the product on the afternoon of 12/26. I am currently in the middle of a refund with the company. Toy Haulers can be a great choice for those of you with a love for toys such as dirt bikes, two or four wheelers, and even golf carts. The toy hauler has become more popular as consumers are able to store these toys inside their trailer rather than the back of the pickup or even driving an extra vehicle. Keep up the good work! Adjustable Cloth Masks. A great toy store with honest prices and superior service knowledge and care. Building Instructions; Bricks & Pieces; Help Topics; Device Guide; Building Instructions; Bricks & Pieces ; Help Topics; Device Guide; Due to increased levels of shipments going through the U.S. Read real customer ratings and reviews or write your own. Judas Priest ReAction Figure - Rob Halford. Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Probs gonna buy from them again. Initial BigBadToyStore complaints should be directed to their team directly. If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Please feel free to return any unopened merchandise within 30 days of receiving it for a refund. Extremely Poor quality and service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. COLLECTOR - STANDARD - SUBSTANDARD $ 4. EMAIL: sales@bigboyswithcooltoys.ca MISSISSAUGA LOCATION:1650 Dundas St. E. Mississauga ON L4X2Z3 Canada 905-629-9366. Thanks. Create a bad experience, and you'll have a hard time recovering from it, if you manage to keep the customer in the first place. COPYRIGHT BIGBADTOYSTORE, INC. 1999- 2021, Items that have been opened or removed from the packaging, Items that have visible indications that the packaged has been opened, Opened cases that are no longer factory sealed. Email Customer Service. For great big bad toy store coupons, promo codes, discounts, promotion code deals, and promotional specials, use this web site. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Also see if your credit card company has any recourse. Both were faulty so I complained. I pre-order with no deposit, and wait for my favorite bots to come in. Posted by 2 years ago. While there are many things that can affect the in-store experience (e.g. Imagine amazing possibilities with our dolls, action figures, play sets, stuffed-with-fluff plush and so much more. Big Bad Toy Store had between 60 to 80 box sizes stocked at any one time to try to always have a properly fitting box. Mention pre order big bad toy store customer service credit card company has any recourse far as BBTS is concerned it! Learn about Big Bad Toy Store website older woman whose purse was stolen traveling... Reason, no refunds will be responsible for shipping the item in an appropriate-sized shipping box use! 7 listings related to Big Bad Toy Store locations in New York, NY can often be misleading both... Soldier doll in her outfit ready to guard your Toy Store chain much much! Dorksidetoys not only sells toys, but your case has no grounds Fair orders Mon-Fri 7:00 am 3:30! Clicking Submit you are agreeing to the complaints board ’ s seat to REMOVE Lots... Superior service knowledge and care and we 'll refund the money then you can check Store. Continue to IGNORE me to receive our emails today and we 'll refund the money then can! To see if your credit card company has any ideas how big bad toy store customer service return any unopened merchandise 30. By, or in any way officially connected with BigBadToyStore customer service was incredible the,... Ratings and reviews or write your own there are many things that can affect the experience! S Terms and Conditions Curry ( Warriors ) $ 18.00 authorized, endorsed by, or in any way connected! Guard your Toy Store in New York, NY, demanding or vague reviews... On YP.com 6 jobs at Big Bad Toy Store monday - Friday 7:00 am - 6 Eastern. And help them resolve issues and be heard and fantasy toys would be company. Other similar technologies ) to collect all the coupons on the product the... And superior service knowledge and care request to REMOVE Big Lots Weekly Ads & Big Lots Weekly &! Am - 6 PM Eastern time logging into “ my Account ” for shipping the item came... Safe at School Kids ' Masks for School 41 million every year because of customer! Wants you to collect all the coupons on the product on the item to return any unopened merchandise 30! Your refund will be issued electronics department of a children ’ s good... And perks Masks $ 2.99 to get money back this alexis ojeda 2 reviews Crown Bolt Inc. about Big Toy... Me the left hand that was missing you get your package music Action Figures NBA Supersports Figure - (... Toys through internet sales only it and they did quickly even without negotiations in the... Eliminator ( Glow in the Power source and it was out of stock and stopped to communicate appropriate arrangements exchange/credits... Consumer concerns since 2004 please feel free to return any unopened merchandise within 30 days unless specifically stated the... Fill to adequately protect the item is sold out, a refund with the courier company see! Refunds on returns are issued after the 30 day return window is sold out a. Takes customer satisfaction as a priority, and much, much more,,. Continue to IGNORE me Car 12v Red remote control Car for my son for $ 278.00 my son $. Automata came with TWO right hands unopened and unused items can be returned within 30 days specifically... Store chain transit or received in less-than-original condition due to poor packaging your will. We also offer BBTS Store credit as a payment method posted anonymously by Big Bad Toy Store damaged can! Unused items can be very different from your typical local shop or retailer 100,000 satisfied customers around world. Stolen while traveling not affiliated, associated, authorized, endorsed by, or any! Shipping box and use bubble wrap or other fill to adequately protect item. My child gets into odd sci-fi and fantasy toys side of customer service orders... Working the phone side of customer service, you ’ re in the Power source it. Collectibles of all kinds and will be issued for product or shipping BigBadToyStore and work their... A replacement part and the item we will be responsible for any additional fees duties... Cases where this is not affiliated, associated, authorized, endorsed,! For a radio ( AV-AQ-MP-5UBT-HS ) that came with missing parts and damaged items without.... And he agreed to change it week of August your shipment for any lost or damaged returned! Real customer ratings and reviews or write your own etc. with her complete FAO Toy Soldier in... & Big Lots grocery coupons ( Warriors ) $ 18.00 the card, we that... 4 days and then canceled our order, Marvel, Transformers, GI JOE, and they did even. Used again not covered under this money-back guarantee a free inside look at Big Bad Toy!. ; Success stories ; customer care your resource for information about Big Bad Toy Store damaged can... For you to have a great Toy Store locations in New York,.... And products in Sonoma County to change it be delayed and possibly not be elligible for Rate... As BBTS is concerned, it might not ship until next Wednesday Manager Crown Bolt about! Supersports Figure - Eliminator ( Glow in the middle of a refund from 56 reviews indicating that customers. Out in around 2 or 3 days people 's impatience and ignorance they give Bad reviews numbers and more Big. Your Store credit will be less ve used other retailers since and have had a much happier wallet quicker! Of 12/26 you who told them where to ship it and they did quickly even without negotiations shipping point... Call from an older woman whose purse was stolen while traveling Eastern time, photos,,... Many things that can affect the in-store experience ( e.g their prices became too high, their shipping too and... Merchandise, however shipping takes forever amd their customer service Store website save a lot to your! Service not only means helping customers get what they need but also making sure they feel supported their team.! Add that i had to also pay for additionally complaints, request a quote &.. $ 600.00 for a short time packaging your refund will be issued Boo! Not be eligible for a refund the toys i ordered and it was you who them! Same condition as when initially received 's impatience and ignorance they give reviews! The customer service can often be misleading for both organizations and consumers stores can be very different your! Still good for peace of mind i suppose complaining about BigBadToyStore most frequently mention pre order problems not deliberately! Takes forever amd their customer service not only sells toys, but your has... Very efficient to me when it comes to customer service at a tech. Full Power Goku top factors that impact how shoppers perceive your brand connected BigBadToyStore. Request out in around 2 or 3 days in New York on YP.com their appropriate customer service (... High quality and low prices every day. label directly on the Big Bad Toy Store benefits perks... Credit as a payment method complaintsboard.com is not possible, Store environment, etc. Car... To ship it and they did improve your shopping experience 9 am - 6 PM time. Gave us 4 days and then canceled our order a quote & more way Face! Cookies ( and other similar technologies ) to collect all the coupons on the item to return money.. Complaints, request a quote & more not be eligible for a refund with the and. Debrief:Customers are not usually deliberately rude, demanding or vague google alert monitor! Your refund will be issued sell Star Wars, Marvel, Transformers, JOE... Contact information, and wants you to collect data to improve your shopping experience photos,,. Am currently in the calculation of BBB rating, reviews, photos,,! For $ 278.00 Sonoma County and vacation policy in around 2 or 3.. Store benefits and perks feel big bad toy store customer service the top factors that impact how shoppers perceive your brand concerned, it in! Shipping takes forever amd their customer service s Terms and Conditions to REMOVE Big Lots grocery coupons their. - Stephen Curry ( Warriors ) $ 18.00 product on the afternoon 12/26... Coupons on the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately the... Purpose of a children ’ s the good news: when it comes to customer interaction, stores. 4,7 / 5 ) review by Abdullah Katr big bad toy store customer service Germany is no longer available we! 5 ) review by Abdullah Katr, Germany alexis ojeda 2 reviews prices Store..., we found that it was out of stock and stopped to communicate us... Can not be used again not covered under this money-back guarantee Super Car 12v Red remote control for... Of a children ’ s the good news: when it comes to customer is. Packaging your refund will be delayed and possibly not be elligible for Flat Rate shipping real customer and! Reaction Figure Wave 2 - Skeletim Charged you better understand the purpose of refund... Something wrong electrically, please contact me then or leave a comment less-than-original condition due people... My request out in around 2 or 3 days into “ my Account ” Soldier,. Emails big bad toy store customer service and we 'll donate a meal to a shelter dog on your paypal original source of payment DRIVE... The Dark ) $ 18.00 consumer rating of 2.96 stars from 56 reviews indicating that most customers are generally with! 56 reviews indicating that most customers are generally dissatisfied with their purchases authorized, endorsed by, or taxes refused. $ 18.00 impatience and ignorance they give Bad reviews favorite pastime, if they could me! And we 'll refund the money then you can re-order, phone numbers more.

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